Returns & refunds

The store listed at checkout is the seller and collects your payment. GrokCart does not process merchant refunds.

1. Find the merchant’s confirmation email and order number.
2. Open the merchant’s return policy or contact its support team.
3. Check the deadline, product condition requirements, exclusions and any return shipping charges before sending anything back.

Return windows and refund processing times vary by merchant and product. We do not promise that every product can be returned. Review these terms before paying.

Adding a product to GrokCart or opening checkout does not create an order. If you have no confirmation but see a charge, contact the merchant.